Intent recognition and knowledge matching
A batch of messages classified by intent and matched to standard replies / FAQ; unmatched ones flagged.
Multilingual Customer Service
Sorts customer messages into pre-sale, shipping, after-sales, refund and negative-review intents, matches them against your standard replies and FAQ base, and drafts responses in Chinese, English, Thai and more. Refund disputes, complaints and sensitive topics are always flagged for a person. It produces drafts only; sending is confirmed by a person or governed by your rules.
01
What it does
Multilingual drafting
One message, several language drafts, in your brand's tone.
Risk escalation
Refund disputes, complaints, legal and safety topics always go to a person, with a suggested handling.
02
How you ask
Plain language works. These are real requests.
Sort this batch of customer messages into pre-sale, shipping, after-sales, refund and review, and match each to the standard reply.
Draft replies to this message in Chinese, English and Thai, and flag it for a person if it involves a refund dispute or complaint.
How should we handle this after-sales case? Give a recommendation and a draft reply by our rules, and point out any risk.
03
How you keep it in check
- Never sends to customers on its own; every draft is confirmed by a person or released by your rule.
- Refunds, complaints and sensitive topics always escalate.
- Replies come from your knowledge base; it does not improvise commitments.
What acceptance looks like
- Intent accuracy
- Reply / FAQ match rate
- Usable draft rate
- Escalation timeliness
- Pre-send interception rate
04
Questions people ask
Can it connect to our support system?
Ticketing and IM systems with an API go through connectors; without one it batch-processes exports and the drafts return to your desk for a person to send.
Put it to work today.
Free credits on sign-up. For enterprise delivery, book a walkthrough and we will map your process to a job description.
Free credits on signup · No credit card · Mac and Windows